Account deletion

You do this yourself

Deleting a Telleny account is not a request, a ticket, or a conversation. The control is in the application, you press it, and it takes effect. Nobody has to approve it and nobody is going to write back offering you a discount.

Open Settings > Delete account, and confirm. The confirmation names what it is about to do; there is no "are you sure".

What happens immediately

The account is disabled. Its email address and username are replaced with placeholder values that hold no personal data, so the record no longer identifies you. Every session on every device is revoked, which signs you out everywhere at once and means nobody — including you — can sign back in.

All of that is one step and it does not wait for anything. From this moment the account cannot be recovered. There is no grace period in which it can be undone, because a grace period is a way of keeping data you said to delete.

What is removed afterwards

The stored work is removed by a clean-up that runs on a schedule rather than by the button itself. It removes your stories and everything in the world you built — people, places, artifacts, organisations, cultures, world rules, events, arcs, story lines, every connection between them, and every recorded change with the reason you gave it.

It removes your pages — volumes, chapters, current drafts, saved versions, draft proposals, review decisions, preview states, scenes, and the stored text of all of them.

It removes your conversations — chat transcripts, attachment records, the requests made to the model, the places it saved its work part-way through, and what it had remembered about how you like to work.

It removes the searchable copy built from your writing, the record of every step the assistant ran against your story, subscription and usage records, notification device addresses, and finally your settings and the account itself.

How long that takes

This page does not put a number on it, and the reason is worth stating rather than hiding. The clean-up runs on a fixed schedule and works through waiting deletions a group at a time, so the wait for any one account depends on how many are ahead of it and on the run completing without fault. Publishing a window would describe the good case and call it a limit.

What is guaranteed is the part above: the account is disabled and every session is revoked the moment you confirm. Nobody can reach the work in the interval, including whoever is running the service.

If you need confirmation that a particular deletion has finished, or you want every operational and diagnostic record removed rather than the work it held, write to kinder-world-telleny@outlook.com and say so. It will be checked by hand and answered.

What is left afterwards

Encrypted backups roll off on their own schedule and are never restored to answer a request.

Where the law requires a record to be kept — an invoice for a paid subscription, for instance — that record is kept for the period the law requires and for nothing else.

If you cannot reach the app

If you have lost access and cannot sign in, email kinder-world-telleny@outlook.com from the address the account was registered with, with account deletion as the subject. It will be verified and carried out, and you will be told when it is done.

This is the fallback, not the route. If you can open the app, use the control — it is faster and it does not require anyone to take your word for who you are.

Subscriptions

Deleting the account does not cancel a subscription bought through the Apple App Store or Google Play. Those are cancelled in your store account, and doing it there is the only thing that stops the billing.

Cancel first, then delete. In the other order the subscription keeps renewing against a store account that no longer has anything to bill for.

Where else this is written down

The privacy policy covers what is collected and where it goes; the terms cover the agreement itself.