Privacy
What is collected, where it goes, how long it stays, and how to make all of it stop.
Effective 7 August 2026
What this covers
This covers Telleny: the applications for phone, tablet, desktop and browser, the service behind them, and this website. It is written by the person who wrote the software, and it describes what the software does rather than what a policy is allowed to permit.
Telleny is operated by Xavier Alexander Torres Calderón, a sole trader, of Bolívar 501 y 5ta. Esq., Ciclo 1, Quevedo 120306, Ecuador, who is the data controller for everything described here.
What is collected
Your account
An email address and a username. If you sign in with Google or Apple, the identifier they return and the email attached to it. Sessions and the devices they were opened on, so that signing out everywhere means something.
What you write
Your stories: the world you built — people, places, rules, the connections between them, and every recorded change with the reason you attached to it — along with volumes, chapters, drafts, saved versions, review decisions, scenes, and the chat transcripts the whole thing was built through. Files you attach to a message. Notes you leave on the board.
How the service ran
A record of each assistant request: how much text went out and came back, what it cost, and which steps it ran and what they touched. Which plan you are on, and how much of your quota is used. If you have turned on notifications, the device address that receives them. This is operational data; it is what makes a bill checkable and a fault findable.
What is not collected
There is no advertising identifier, no cross-site tracking, no third-party analytics package, and no behavioural profile. Nothing on this website sets a cookie for measurement.
Where it goes
Two services outside Telleny receive parts of what you write, and only these two.
The service that helps in conversation
When you send a message, that message goes to a service that helps in conversation, together with a working picture of the story — title, genre, tone, point of view, the names in it — and up to four short passages of your own material that bear on what you asked. Chapter prose is sent only when the assistant opens a chapter to read it or propose a revision. Text extracted from a document you attached may be sent as text. An image you attach is refused rather than sent for conversational help.
The service that makes it searchable
So that a search can find your own writing again, text may be sent to a separate search-processing service. It returns derived searchable data, which is kept with your own stories and conversations and is included in account deletion.
Nobody else
Your writing is not sold, licensed, shared for advertising, or handed to a third party for any purpose beyond the two above and the ordinary infrastructure that runs the service — hosting, database and error reporting — which handle it under contract and only to keep the service running.
The kinds of provider that receive data, what each one gets and where it is processed, are set out on the subprocessors page. Processing happens outside Ecuador, and for a reader in the European Economic Area, outside that too; those transfers rely on the standard contractual clauses in each provider's data processing agreement.
What is never done with it
Telleny trains no model. Nothing you write is added to anyone's training material, used to train or tune a model, or sampled to improve any system's future output. There is no setting for this in the app because there is nothing to switch off.
What the model provider retains of a request after it arrives is governed by our agreement with them rather than by a control inside this application. This is true of every product in this category; it is stated here because it is true, not because it is comfortable.
How long things are kept
Your account and your work are kept for as long as the account exists. Operational records — which model ran, what it cost, and what the assistant did — are kept for as long as the account exists. Nothing here has a separate archive that outlives your account by design.
Records we are legally required to retain — tax and accounting records for a paid subscription, for example — are kept for the period the law requires and for no longer.
Deleting all of it
Open Settings > Delete account in the app and confirm. Two things then happen, and they happen at different speeds.
At once, in one step: the account is disabled, its email address and username are replaced with placeholder values that hold no personal data, and every session on every device is revoked. You are signed out everywhere and nobody — including you — can sign back in. This part does not wait for anything.
After that, on a schedule: a clean-up removes the stored work — stories, everything in the world you built, every recorded change, volumes, chapters, drafts, saved versions, review decisions, chat transcripts, attachment records, the searchable copy of your writing, the assistant's memory of your preferences, the record of every step it ran, subscription and usage records, notification addresses, settings, and the account itself.
This page states no window for that second part, and the omission is deliberate. The clean-up runs on a fixed schedule and takes deletions a group at a time, so how long a particular one takes depends on how many are waiting ahead of it and on that run finishing without fault. A number here would be a best case presented as a bound. If you need confirmation that a specific deletion has finished, write to the address below and ask; it will be checked and answered.
Some operational and diagnostic records created while the account was in use are outside that clean-up. If you want every trace of an account removed rather than the work it held, say so in the same message and it will be done by hand.
Encrypted backups roll off on their own schedule and are never restored to serve a request.
Details are on the account deletion page.
What you can ask for
You can ask for a copy of what is held about you, ask for it to be corrected, ask for it to be deleted, object to a particular processing, or ask for it in a portable form. Write to the address below and it will be handled.
Being plain about one limit: the app exports one chapter at a time, as Word or PDF. There is no button that downloads everything at once. A request by email is the route, and it is a real one.
Requests are answered within one month, extendable by two further months for a complex request, and you may complain to your local supervisory authority.
Security
Passwords are stored hashed, never in a form anyone can read back. The app lists the devices with an open session and any one of them can be revoked from there; deleting the account revokes all of them at once. Traffic is encrypted in transit. No system is beyond compromise; if one that affects your data occurs, you will be told what happened, what it touched, and when — without waiting for it to be comfortable to say.
Age
Telleny is not intended for anyone under 16, and accounts are not knowingly created for them. If one has been, write to the address below and it will be removed.
Changes to this policy
When this changes, the date at the top changes with it. A change that alters what leaves your account, or what may be done with it, is announced in the app before it takes effect rather than after.
Writing to us
kinder-world-telleny@outlook.com — which reaches the person who made this.