Subprocessors

What processes your data

This page describes the kinds of service that process data for Telleny rather than naming the companies behind them. That is the choice the law offers — a policy states the recipients or the categories of recipient — and a category that is accurate outlives a name that changes the day a provider is swapped.

A language-model provider receives the messages you send the assistant, together with the working picture of the story that goes with them. A provider of the same kind turns your text into the searchable copy that lets you find your own writing again: the plain text goes to it, not a summary. Both are outside Ecuador.

Beyond the assistant, a hosting provider runs the service on a machine in Germany; a managed database holds your account, your stories and your conversations; a sign-in and notification provider brokers Apple sign-in on Android and delivers notifications; a subscription service reconciles what the app stores report about a purchase; and a network provider serves this website and routes mail sent to it.

Telleny sends its own verification and password-reset mail from a machine it runs itself, so no third party handles that. None of these is an advertising, analytics or profiling service, because Telleny uses none.

How this is kept current

A new kind of provider will be described here before it is used for customer data, except where a security incident requires an immediate protective change. Material changes are also reflected in the privacy policy. If you need the names behind these categories — for a data protection assessment, or because your own obligations require it — write to the address on the privacy policy and you will be told.